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Terms and Conditions

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

1 Definitions

1.1 ‘Customer’ means the person who buys or agrees to buy the goods from the Company.

1.2 ‘Conditions’ means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing between the Company and the Customer.

1.3 ‘Goods’ means the [article or articles] products or services which the Customer agrees to buy from the Company.

1.4 ‘Price’ means the price for the goods excluding carriage, packing, insurance and VAT.

1.5 ‘The Company’ refers to Char Wallah Tea Ltd, Unit 27 Forge Lane, Minworth Industrial Park, Sutton Coldfield, West Midlands, B76 1AH

1.6 ‘Contract’ means any contract made between the parties that incorporates the Conditions. "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided;

1.7 ‘Users’ means the users of the Website collectively;

1.8 ‘Personal Information’ means the details provided by you on registration;

1.9 ‘We/us’ means Char Wallah Tea Ltd;

1.10 ‘Website’ or ‘this site’ means the website located at and subsequent URL which may replace it;

1.11 ‘Cookies’ means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer;

1.12 ‘United Kingdom’ means England, Wales, Scotland, Northern Ireland and the Channel Islands

1.13 ‘You’ means a user of this Website.

2 Conditions Applicable

2.1 These conditions shall apply to all contracts for the sale of goods by the Company to the Customer to the exclusion of all other terms and conditions including any terms or conditions which the Customer may purport to apply and any purchase order confirmation of order or similar document.

2.2 These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Char Wallah Tea Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

2.3 Any typographical, clerical or other error or omission on the web site or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.

2.4 Before you place an order, if you have any questions relating to these terms and conditions please contact our sales team or telephone on 0808 129 2272, any time between 8.30am and 5pm, Monday to Friday.

3 Electronic Communication

3.1 When you visit or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

4 License and Site Access

4.1 Char Wallah Tea grants you a limited, non-exclusive license to access and make personal use of this site providing you do not download (other than page caching) or modify it, or any portion of it, except with express written consent of Char Wallah Tea Ltd. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Char Wallah Tea Ltd. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Char Wallah Tea and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Char Wallah Tea name or trademarks without the express written consent of Char Wallah Tea. Any unauthorised use terminates the permission or license granted by Char Wallah Tea.

5 Registration

5.1 You warrant that:

i. The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

ii. You will notify us immediately of any changes to the Personal Information by contacting our Sales team or telephone on 0808 129 2272, any time between 8.30am and 5.30pm, Monday to Friday.

iii. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

6 Indemnity 

6.1 You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

7 Our rights 

7.1 We reserve the right to:

i. modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; ii. and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It shall be your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

8 Disclaimers

8.1 Char Wallah Tea Ltd makes no warranties, representations or undertakings about:

i. any of the content of this web-site (including, without limitation, any as to the quality, accuracy, completeness or fitness for purpose of any such content);

ii. or any content of any other web-site referred to or accessed by hypertext links or otherwise through this web-site ('Third Party Site').

8.2 Char Wallah Tea Ltd does not endorse or approve the content of any Third Party Site, nor will Char Wallah Tea Ltd have any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any Third Party Site infringes any law or the rights of any person or is obscene, defamatory or scandalous).

8.3 Whilst Char Wallah Tea Ltd has made every effort to ensure that details and information given in both our printed and online publications are accurate at the time of issue, full technical specifications are not necessarily included and furthermore, Char Wallah Tea Ltd policy is one of continuous improvement and the right is reserved to alter details and information as the need arises.

8.4 Accordingly, the Purchaser should check any details and information they wish to rely on with Char Wallah Tea Ltd at the time of purchase. Char Wallah Tea Ltd cannot accept liability in respect of any errors or omissions herein contained or for any loss or damage, malfunction or consequential loss arising from reliance upon our publications.

8.5 Any products shown in both our printed or online publications do not represent endorsement by Char Wallah Tea Ltd of any other products, services or organisations.

8.6 The colour reproductions of the products featured in both our printed or online publications are as accurate as the printing or electronic process will allow.

8.7 Char Wallah Tea Ltd will at all times comply with its obligations under the Data Protection Act 1998 & General Data Protection Regulations. For further information please see Char Wallah Tea Privacy Policy.

8.8 Char Wallah Tea Ltd disclaims any express or implied warranties of fitness for purpose of any product or service recommendation provided by them, unless the requirements of the Customer of Char Wallah Tea Ltd. have been issued in writing, stating what specifications or standards the Customer requires, together with a detailed description of the application, which must be formerly accepted in writing by Char Wallah Tea Ltd.

8.9 Responsibility for the recording and accuracy of order numbers lies solely with the Customer when placing any order.

9 Third party links

9.1 To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for

i. the privacy practices of such websites,

ii. the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or

iii. the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

10 Privacy

10.1 When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.

10.2 This information benefits both you and us. It will save you time by enabling us to quickly link you to the areas of our site that may be of interest to you and provides us with your contact details so that we can speedily and efficiently process your orders, advise you of any changes to our range of products and services and to promote our business.

10.3 If you change your mind about being contacted in the future, please tell us.

10.4 Your information

10.4.1 We will retain your information for a reasonable period and take steps to protect it from unauthorised access. If at any time you no longer want your information held or stored by us let us know and we will delete it from our records.

10.4.2 If at any time you want to alter, correct, add or remove Data that we hold about you we will be pleased to assist you.

10.4.3 Under Data Protection legislation you are entitled to see the information we hold about you. This information will normally be provided to you free of charge upon your request but if to provide such Data involves us in more than a reasonable amount of time we reserve the right to make a nominal charge of £10 for such service.

10.5 Third Parties

10.5.1 From time to time we may pass your information to third parties. This however will only be done with your express consent (which consent you are free to withdraw at any time) or when we are legally required to do so. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

10.6 Changes

10.6.1 Details of any changes to our privacy policy will be posted on our site and may also be sent to you by e-mail or fax.

10.6.2 Should you have any comments or concerns about our site or the information we hold on you please contact the Sales Team at Char Wallah Tea, Unit 27 Forge Lane, Minworth Industrial Park, Sutton Coldfield, West Midlands, B76 1AH. Alternatively you can call us on 0808 129 2272 or send us an e-mail at

10.6.3 We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

10.6.4 You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

10.6.5 We use your information only for the following purposes:

i. Processing your orders;

ii. For statistical or survey purposes to improve this Website and its services to you;

iii. To serve website content and advertisements to you;

iv. To administer this website;

10.6.6 If you consent, to notify you of products or special offers that may be of interest to you.

10.6.7 You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

10.6.8 When you create a shopping account while ordering online you will be given the option to receive information from Char Wallah Tea Ltd by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you.

10.6.9 In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by emailing our Sales team or telephone on 0808 129 2272 , any time between 9am and 5pm, Monday to Friday.

10.6.10 You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

10.6.11 We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website.

10.6.12 Please check frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to:

11 Purchase of products 

11.1 Orders

11.1.1 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

11.2 Contract creation and electronic contracting

11.2.1 The technical steps required to create the contract between you and us are as follows:

i. You place the order for your products on the Website by pressing the Process Payment button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

ii. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order acceptance from Char Wallah Tea Ltd.

iii. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order

11.2.2 Non-acceptance of an order may be a result of one of the following:

i. The product you ordered being unavailable from stock.

ii. Our inability to obtain authorisation for your payment.

iii. The identification of a pricing or product description error.

iv. You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

11.3 Delivery

11.3.1 The Company will use all reasonable endeavours to adhere to any time stated for delivery but any dates quoted for delivery are approximate only the Company shall not be liable for any delay in delivery of the goods however caused.

11.3.2 The Company will not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of goods (even if caused by the Company’s negligence), nor will any delay entitle the Customer to terminate or rescind the Contract unless such delay exceeds [180] days.

11.3.3 Terms and conditions for delivery are only applicable in the UK. For delivery outside the UK please contact Char Wallah Tea’s international department by e-mail at

11.3.4 Unless otherwise agreed delivery of the goods shall take place at the Customer’s place of requested address.

11.3.5 Where the Company makes delivery of the goods to the Customer’s place of business or any other place as agreed in writing, all charges in relation to carriage, including, without limitation transport costs, insurance and unloading, will at the Company’s option, be borne by the Customer.

11.3.6 If for any reason the Customer does not accept delivery of any of the goods when they are ready for delivery then the goods will be deemed to have been delivered, risk passing to the Customer (including for loss or damage caused by the Company’s negligence) and the Company may;

i. store the goods until actual delivery whereupon the Customer will be liable for all related costs and expenses (including without limitation storage and insurance); or

ii. sell the goods at the best price readily obtainable and (after deduction of all reasonable storage and selling expenses) charge the Customer for any shortfall below the Contract price.

11.3.7 The Company reserves the right to deliver in instalments and any failure to deliver one instalment will not entitle the Customer to terminate the Contract.

11.4 The Price and Payments

11.4.1 The Price for the goods shall be the price set out in the Company’s price list, published on the date of delivery or deemed delivery. The price is exclusive of VAT.

11.4.2 Payment of the Price and VAT shall be due within 30 days of the end of the month dated on this invoice.

11.4.3 Interest on overdue invoices shall accrue from the date when payment becomes due entitle date of payment at a rate of 2.5% per month and shall accrue at such a rate after as well as before any Court Judgement.

11.4.4 The Company reserves the right, by giving notice to the Customer before delivery, to increase the price of the goods to reflect any increase in the cost to the Company which is due to any factor beyond the control of the Company (Such as, without limitation, any foreign exchange fluctuations, currency regulation, alteration of duties, significant increases in the costs of labour, materials ,or other costs of manufacture) any changes in delivery dates, quantities or specifications for the goods which is requested by the Customer, or any delay caused by any instructions of the Customer or failure by the Customer to give the company adequate information or instructions.

11.5 Retention of Title

11.5.1 Until full payment of the monies due by the Customer to the Company:-

i. The title in the Goods will not pass to the Customer but the risk in the Goods shall be borne by the Customer from the date of the delivery by the Company, it’s servants, agents or otherwise to the Customer AND;

ii. The Customer shall (at its own expense) store the Goods separately from all other goods in its possession, marked in such a way that they are clearly identified as the Company’s property and stored in a proper manner suitable to the type of goods involved AND;

iii. The Customer shall insure and keep insured the Goods to the full Price against ‘all risks’ to the reasonable satisfaction of the Company until the date that property in the Goods passes to the customer and shall whenever requested by the Company produce a copy of such policy of insurance AND;

iv. The Customer irrevocably authorises the Company, its servant, agents or otherwise to enter the premises where the said Goods are and to remove these in the event of:-

a) Any distress or execution being levied upon any of the assets of the Customer and/or

b) The commencement of legal proceedings against the Customer for the purpose of insolvency, bankruptcy or liquidation and/or

c) A Receiver is appointed over the whole or any part of the Customers undertaking and/or

d) Any meeting of creditors of the Customer is called

11.5.2 The goods must not be sold by the Customer

11.6 Restocking Charge

11.6.1 A 25% restocking charge will be made in respect of current stock items returned as incorrectly ordered by the Customer. The Company will not accept return of any Goods specially ordered or manufactured to the customers’ requirements.

12 Safety and Product Recalls

12.1 The Customer shall comply at all times with the written instructions and all written guidelines issued from time to time attached to the goods concerning their storage and use and the Customer shall refer its employees and its customers to such instructions and guidelines.

12.2 The Customer should satisfy itself that the persons responsible for the storage and use of any goods supplied by The Company have all the information required on health and safety and The Company shall not be liable to the Customer in any civil proceedings brought by the Customer against The Company in respect of a breach of the user instructions or any applicable health and safety legislation or any regulations, orders or directions made pursuant to such health and safety legislation in force from time to time or under any directive, regulation, order or other instrument relating to health and safety where such exclusion of liability is permitted by law.

12.3 The Customer shall keep The Company properly informed of all customer complaints concerning the goods and shall comply with any directions of The Company in any issues, proceedings or negotiations relating to such complaint.

12.4 In the event of any recall of the goods by The Company the Customer shall co-operate fully and promptly with any steps taken by The Company under the Condition below.

12.5 The Company may at its discretion recall any goods already sold by The Company to its customers, (whether for a refund or credit or for replacement of the goods which shall in each case be undertaken by The Company) and/or issue any written or other notification to its customers about the manner of use of any goods already sold by The Company to its customers. The customer agrees to give all reasonable assistance to The Company or the manufacturer in resisting any claim which may arise under any recall of product by The Company or the manufacturer of such product.

13 Description of products 

13.1 Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times.

13.2 We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

14 Examination of Goods

14.1 It is the responsibility of the Customer to examine the goods immediately upon delivery

14.2 The Company will accept no responsibility for shortage, loss or damage unless:-

i. Any shortage or damages is noted on the delivery sheet AND;

ii. All carriers conditions have been complied with in full by the Customer or consignee AND;

iii. A clear signature has been given on the delivery sheet and/or notification in writing of any damage or shortage is sent to the Company and also to any carriers immediately AND/OR

iv. Notification in writing of non delivery is sent to the Company within 14 days of this invoice. The quantity of any consignment of goods as recorded by the Company upon despatch from the Company’s place of business shall be conclusive evidence of the quantity received by the Customer on delivery unless the Customer can provide conclusive evidence proving the contrary.

15 General

15.1 Intellectual property and right to use

15.2 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

15.3 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

15.4 If any provision of these conditions is held by any competent authority or court to be invalid or unenforceable in part the validity of the other provisions of these conditions and the remainder of these provisions in question shall not be affected.

15.5 Any information relating to details of the Company’s business operations, proprietary rights and techniques, contemplated new products and Customer lists given by the Company must be treated by the Customer as confidential and not divulged to any third party without the prior written consent of the Company. This obligation does not relate to information which is public knowledge through no fault of the Customer.

15.6 Responsibility for the recording and accuracy of order numbers lies solely with the Customer when placing any order.

15.7 This contract is subject to the laws of England and Wales

16 Compliance with laws 

16.1 The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

17 Warranties and Liabilities

17.1 The Company disclaims any express or implied warranties of fitness for purpose of any product or service recommendation provided by them, unless the requirements of the Customer from the Company have been issued in writing, stating what specifications or standards the Customer requires, together with a detailed description of the application, which must be formerly accepted in writing by the Company.

17.2 Under no circumstances will the Company replace any goods in advance without first being able to examine the goods for themselves. Examination may also include examination by the manufacturer.

17.3 The Customer is responsible for the costs of transporting defective goods to the Company for repair or replacement. When returning goods the Customer must quote a returns number on the packaging (which can be obtained from the Company) and provide a written description of the defect which the Customer claims is covered by the Warranty. If the Customer does not comply with this procedure the Company shall have no obligation to consider the Customer’s claim.

17.4 The Company shall not be liable for any breach of any warranty where: -

i. The Customer fails to notify The Company in writing of the alleged defect within 3 days of the time when the Customer discovers or ought to have discovered the defect; or

ii. The Customer makes any further use of the goods after giving such notice; or

iii. The defect arises because the Customer failed to follow the Company’s oral or written instruction as to the storage, commissioning, use or maintenance of the goods or good trade practice; or

iv. The Customer alters or repairs the goods without the written consent of the company; or

v. in respect of any defect arising from wilful damage or negligence; or

vi. if the total price for the goods has not been paid by the due date for payment; or

vii. there is any type of defect or damage specifically excluded by The Company by notice in writing.

17.5 Any goods replaced will belong to the Company and any repaired or replacement goods will be guaranteed on these terms for the unexpired portion of the warranty.

17.6 The Company reserves the right to repair or replace any goods found to be in breach of warranty

17.7 Save for sales to consumers all warranties, conditions and other terms implied by the statute or common law (save for the conditions implied by section 12 of the sale of goods act 1979 and as amended) are, to the fullest extent permitted by law, excluded from the contract.

17.8 The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this contract shall be limited to the contract price.

17.9 The warranties set out in this is document are the only warranties which shall be given by The Company and all warranties, conditions and other terms implied by statute are expressly excluded.

18 Limitation of liability 

18.1 While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

18.2 We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

18.3 To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.

18.4 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

i. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

ii. any loss of goodwill or reputation; or

iii. any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

18.5 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

19 Severance 

19.1 If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

20 Waiver

20.1 No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

21 Law

21.1 The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

22 Contact 

22.1 The company business address of Char Wallah Tea: Unit 27 Forge Lane, Minworth Industrial Park, Sutton Coldfield, West Midlands, B76 1AH

23. Transaction Security

Our Payment Service Provider is Sage Pay  – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

Char Wallah Tea annually check SagePay for PCI DSS Compliance.

24. Delivery Policy

Please see our delivery information here;

25. Returns Policy

Please see our returns policy here;

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