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Returns Policy

We are confident our whole range of excellent fine teas will give you the greatest experience. We hope you enjoy the world of tea and the wide range of tastes offered.

We aim to dispatch orders within the quoted delivery times on each product, to cancel an order without incurring cost you will need to do this before dispatch.

If you do wish to cancel an order, please call us on 0808 129 2272 during normal office hours or email our team at Please include y our relevant order number during all correspondence to ensure there is no delay in processing your query. If you would like to adjust your order, we recommend calling our team on 0808 129 2272.

All goods must be returned in their original unopened and sealed packaging, all valid items are subject to a 25% restocking fee.

In the event of goods being received which appear to have been damaged in transit, especially where the packaging may be crushed or pierced, please refuse delivery or sign for as “Unchecked”. If this occurs, please contact us immediately.

Please note; Char Wallah Tea Ltd are not liable for covering delivery charges for returned goods unless the items being returned are faulty. As a result, the customer is responsible for recovering the cost.

Returns address: Char Wallah Tea Ltd, Unit 27 Forge Lane, Minworth Industrial Park, Sutton Coldfield, West Midlands, B76 1AH

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