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Want to ask us a question?

If you want to ask us a question about your order with Char Wallah Tea or anything else, then please call us on 0121 633 3681 or email us on

A member of our team will be happy to help.

Secure Payment

accept visa maestro mastercard and soloOur online checkout uses a secure SSL Certificate to protect your credit/debit card information.
You can also choose to pay over the phone or collect your order from our shop in Birmingham.


Any delivery charge due will be added to your order at checkout prior to order confirmation. The following delivery options are available (full delivery details):

International Delivery

We can deliver to mainland European contries at a cost of £5. Please contact us if you require delivery elsewhere.

Refund Policy

Firstly, if you have a problem with your order please contact us. In the unlikely event of you being unhappy with your order we want to help.

The consumer (i.e. an individual buying for his or herself rather than for a business) has the right to cancel within seven days or seven days of receipt of the goods (whichever is the longer).

If you find your goods are not suitable please return the item in its original unused condition to (any damages will not be refunded):

Char Wallah, Unit 14, The Pavilions, High Street, Birmingham B4 7SL

You must clearly state the reason for the return and payment will be refunded. In this case only the cost of the product will be refunded, any postage costs (and additional postage costs incurred by the consumer returning the item(s)) will not be refunded. Items bought in error may also be returned but postage will remain the customer's responsibility.

We do not accept returns of food items.


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